FAQ on Deposit /Withdrawal

 Why hasn’t my deposit arrived immediately?

1. After you deposit (transfer from other platforms or wallets) to your account on this Platform, this transfer will be published to the network to wait for the confirmation of miners, who will pack and write it into the blockchain if it is correct.
2. The arrival time of deposit depends on the fee and network situations, please wait patiently.
3. You can check the deposit progress and status in “Deposit History”. (Also, you can search in the blockchain browser with TXID provided by transferred platform or wallet)

Why hasn’t my withdrawal arrived immediately?

1. After you apply for withdrawal on this Platform, our Platform will audit firstly for your asset security and then withdraw for you asap if there is no issue.
2. After initiating a transfer, we still need to wait for the confirmation of miners, who will write it into the blockchain if it is correct.
3. If your withdrawal hasn’t arrived for a long time, you can contact online client service or submit a ticket, we will deal with it soon.

Why can’t I deposit or withdraw sometimes?

1. For your asset security, you can't withdraw within 24 hours after changing login password / 2FA.
2. When there is major upgrade or maintenance of blockchain, the deposit or withdrawal of some cryptocurrency may be impacted.(Platform will announce in advance)
3. When there is system upgrade of this Platform, the deposit or withdrawal of some cryptocurrency may be impacted.(Platform will announce in advance)