- OTC trading is a point-to-Point transaction between users and users. buyer's payment will be paid directly to seller, Platform only provides information display and digital asset custody;
- During the transaction process, Never believe that requires leaving the platform or requiring payment to other accounts, and user should report to us in time;
- Any fraudulent account found, it will be frozen permanently ,and we will assist the judicial authorities in handling it if necessary.
- In order to receive the OTC order notification, please set up your Email
- Please check carefully whether the seller's receiving account is consistent with the real-name of the platform. If it is inconsistent, it is recommended that you cancel the order;
- Please complete the payment within the effective time after placing the order, and be sure to click the "I have paid" button after payment (System will automatically cancel the order if timeout, and the loss caused by not clicking the paid button in time shall be borne by the buyer himself);
- When paying, please use the instant arrival payment method, and use the real-name account to pay (the loss caused by the payment of non-real-name accounts shall be borne by the buyer );
- Do not note any information related to BTC, BitMesh when transferring to prevent the transfer from being blocked or the account being frozen;
- Large-value transfer should be carried out in batches, and Avoid maintenance or non-working hours of the transfer agency to avoid the transaction being unable to arrive in time;
- Never click "i have paid" button without payment, otherwise the account may be frozen for 1-30 days;
- Please abide by the principle of integrity trading. if the buyer cancels 3 orders (including timeout cancellation) on the same day, the OTC buying function will not be able to continue on the same day;
- if there are any problems during trading, the buyer can communicate with the seller online in time. please use civilized language when communicating (malicious language attacks will cause the account to be frozen for 1-30 days ).
- Please use your real-name receiving account. (The loss caused by the use of a non-real-name receiving account shall be borne by the seller);
- After the buyer confirms the payment, please be sure to log in to your receiving account, verify carefully whether the buyer has use his/her real name account and paid in full, and avoid losses caused by receiving fraudulent text messages;
- If buyer's payment account is inconsistent with the real name of the platform, you can choose a refund and ask the buyer to cancel the order;
- Never to click the "confirm receipt" button If you does not confirm that the full payment has been received, (the loss caused by this is borne by the seller );
- If there are any problems during trading, the seller can communicate with the buyer online in time. please use civilized language when communicating (malicious language attacks will cause the account to be frozen for 1-30 days ).
- The platform only supports real-name users to post orders;
- Please confirm your transaction price carefully before posting a order. If the other party does not violate the rules, the complaint arising from the order price will be rejected.
- please ensure the transaction can be processed in time before posting a order. otherwise you can suspend or cancel it so as not to cause unnecessary complaints and disputes.
- Please use civilized language in the communication (if users include verbal abuse, slander and other words in the communication, they will be prohibited from OTC trading or freezing accounts for 1-30 days)
- Completion rate = completed order/(completed order + canceled order), orders canceled due to buyer or timeout are not affect to seller, it is recommended that choosing users with high completion rate and online to trade
- Buyer clicks "i have paid" without payment , buyer will be banned to OTC trading for 1-30 days.
- Seller has received the money but does not confirm it deliberately. seller will be banned to OTC trading for 1-30 days.
- When buyer and seller are disagree over orders, including but not limited to non-refund when paid more, non-payment when paid less, and do not cooperate with customer service, will freeze assets in the transaction and banned to OTC trading for 1-30 days.
- Any request to leave the platform, require payment to other collection accounts, or provide virtual payment, forge payment vouchers, etc., once discovered, it will be frozen permanently ,and we will assist the judicial authorities in handling it if necessary.
Note: BitMesh has final jurisdiction over transaction disputes. The content of the rules will be optimized in real time according to the operation situation. please pay attention to the content update in time.